How we handle your privacy and security

Plain language

This privacy statement is intended to be informative and educational. Please scroll to the bottom of this page to learn about steps you can take to further protect your data.

How your data is used

Symple’s main goal is to provide features that benefit and help you live your best possible life. We collect the least amount of data necessary to get that job done, and only in support of our community of end users. We want Symple to continue to be the world's favorite and most trusted health journal. If you'd like to learn more, please contact us.

Using the free version of Symple

If you use the free version of Symple:

  • All data is stored on your device only.
  • If you delete Symple or lose your device, all of your data will be deleted or lost too.
  • To backup your data, you must use the Backup/Restore feature to create and email a file to yourself.
  • Symple sends aggregated and anonymous crash reports and usage data.

If you run into trouble with Symple, you may email a backup file to Natasha, and she can help you troubleshoot the problem. But we fully respect the sensitivity of this data, so we will do the best we can to help without asking you to share your data.

We strongly recommend that you make a backup of your data weekly for frequent use, and quarterly for occasional use. 

To back up Symple data on iOS without Symple Connect, you have two options:

Using SympleConnect

If you upgrade to SympleConnect, you open up to a world of possibilities!

The most important features of SympleConnect are automatic backups, multi-device sync (iOS to iPad), profiles for multiple end users, and improved medications' management.

One day, we hope to use large sets of aggregated, de-identified data for academic and clinical research. For example, how common is insomnia among end users diagnosed with Rheumatoid Arthritis? Natasha wanted to know how people experienced (and managed) her rare disease and symptoms. It was that curiosity that lead her to build and share Symple with the world. At the end of the day, patients can and should learn from each other, as well as from their clinicians and published research. 

Your anonymous Symple data may be used to collaborate with clinical and academic researchers.

  • Symple may publish the results of academic, clinical or internal research in the form of data visualizations or text findings.
  • Aggregated and de-identified data and visualizations are meant to inform and inspire our entire community, including patients, clinicians and researchers.
  • Aggregated and de-identified data is used to improve Symple’s basic performance and features including crash reports and usage data.

If you'd prefer to opt out, please use the free version of Symple. Just remember to make manual backups of your data.

Security and Privacy

Symple follows industry best practices, using known principles when transferring and storing your data.

We believe the biggest threat to the security and privacy of your data is if someone – probably someone you know – gains access to any of your devices. Please follow the steps below to ensure access to your devices are secure.

Best practice recommendations to protect your data

Your data is private and it should stay that way. We’ve outlined a set of features to help with that.

Provided by Apple

iPhone authentication: Activate either PIN or TouchID authentication for your iOS device. This automatically encrypts your data and prevents any person without permission from using your iOS device. Here’s how to verify encryption is activated.

Erase your data remotely: Set up a feature that will allow you to erase all the data from your iOS device, even if it’s been lost or stolen. Activating this feature is a two-step process.

You must activate this feature before you need to use it, so you might want to do this now. Please follow instructions above.

Provided by Symple

Symple iOS app authentication: Activate a unique 4-digit PIN code or activate TouchID for Symple. If you share your iPhone, and share your PIN, activating a unique 4-digit PIN code or TouchID will ensure you’re still the only person who can access your data in Symple.

How your data is stored

Identification data: Your identification data is stored separately from your Symple data. Your password is stored using one-way encryption ("hashing" plus “salting”), and it cannot be read by us.

Symple data: Your Symple data is stored separately from your personal data, keeping it anonymous.

Usage data: Anonymous and aggregate usage data is stored on 3rd party services provided by Google and Localytics.

Settings data: This data is stored separately from your account data, so it remains anonymous.

How your data is transmitted

Your data is transmitted between your device and Symple’s servers using HTTPS protocol for encryption. HTTPS is the same technology used to create secure connections for your web browser, and is indicated by a padlock icon in your browser.

Terminology

account data: Information that identifies you, such as name and email address. Your email address is used for login, resetting passwords and for opt-in communication with Symple. If you contact our support team, we also have the email address you used for that.

Symple data: The data you enter into Symple using any of the tracking categories (symptoms, factors, journal entries, photos, health data). This data is used to provide you with a symptom history as well as an overall health history.

usage data: Anonymous and aggregated data about which features are used and how long it takes to complete certain tasks. This data is used to improve Symple’s usability.

settings data: Settings data allows Symple to remember customizations you’ve made (i.e. the order of tracking categories, which reminders are active, customized notifications, etc.) This helps Symple continue to work the way you want it to.

security: Measures to ensure your data is transferred and stored safely.

privacy: Measures to ensure your account data is stored separately from your symptom data.